Terms & Conditions


"Excelsior Taxis", "our office", "we" and "our" meaning Excelsior Taxis Limited (Company Number 8369392)
"The driver" refers to the employed or subcontracted driver for or on behalf of Excelsior Taxis Limited
"The hirer", "you", "your", "passenger" meaning any individual, company or other business that places a booking with Excelsior Taxis Limited.

Animals & Pets

The hirer must inform us at the time of booking if a domestic animal is to be transported within the vehicle. All domestic animals must be carried in a suitable container, cage or adequately restrained by lead. The driver may reserve the right to refuse any animal and cancel a booking on arrival if we have not been informed of the requirement to carry an animal.
Guide dogs are exempt and are permitted to be carried in any passenger vehicle.

Booking & Travel Time

On request our office can only advise on a suggested departure time and it is the responsibility of hirer to ensure sufficient time is allowed for the journey and any delays caused by traffic conditions. Excelsior Taxis Limited shall not be held responsible for any delays in reaching your destination.
When booking a passenger vehicle it is the responsibility of the hirer to request a vehicle suitable for the number of passengers and luggage. Excelsior Taxis can not guarantee to carry excessive amounts of luggage. A child regardless of age counts as one passenger.
Excelsior taxis is an operator and agent for other taxi and private hire companies, on occasions Excelsior taxis will use alternative suppliers without given notice.


A cancellation fee may be charged if the passenger vehicle has already been dispatched before the cancellation notice has been received.
For specialist vehicles (Minibuses & Limousines) a period of notice for cancellation maybe required. Details can be found on your booking confirmation.


The UK law states that taxis are exempt from legislation relating to children travelling in a child seat or booster.
Excelsior Taxis may be able to supply booster seats on occasion subject to availability, however it is the responsibility of hirer to ensure the seat is safely fitted.
If you require a child seat for your journey it is the responsibility of the hirer to supply and safely fit before the commencement of any journey.
The driver or office can safely store any child seat if a return journey is required.
Children are not permitted to travel unaccompanied unless under an agreement with a school or council.


In the event of a complaint being made, the hirer should endeavor to seek a solution at the time through the assistance of the driver or our office. If this has not provided a remedy, complaints should be submitted in writing and within 14 days of the event occurring.
Complaints will be acknowledged within 14 working days and the company will aim to resolve any complaint within 28 days of it being made.

Damage & Soiling

We may charge cost of repair or cleaning charges plus the potential loss of earning for the driver in the event of soiling or vomit. In the event of any of our passenger vehicles being damaged by any passenger we may seek to recover the costs of repair in full.


All quotations are based on information given by you, Excelsior Taxis will calculate the cost of any journey based on the shortest route, however in the event road works, delays, floods or accidents an alternative may be sought which could result in an addition charge being made.
Alternative routes, added stops and/or waiting time are not factored in a quotation unless stated at the time of enquiry, therefore additional charges may be added to the original cost.

Smoking & Alcohol Consumption

The hirer or Passengers are not permitted to smoke or consume alcohol in any passenger vehicle.
The driver reserves the right decline carriage any passenger who in our opinion is intoxicated.


We shall make every effort to get you to your destination on time, however in the event of any delays caused by traffic conditions or adverse weather conditions, Excelsior Taxis can not be held liable for any losses.
Under no circumstances shall Excelsior Taxis be liable (in contract, tort or otherwise) for any loss of profits, business, flights or connections.

Violence or Abuse

Excelsior Taxis reserves the right to refuse or terminate any journey with immediate effect if we feel that the driver or vehicle is at risk of damage, violence or abuse by the hirer or any passenger in your party. The driver has the right to remove all passengers from the vehicle as soon as it is safe to do so.
No refunds will be offered if the journey is part way through.

Waiting Charges

Our standard waiting charge is £5 per 15 minutes and will be added to the cost of any journey where waiting time is incurred – unless previously agreed at time of booking and is factored in to the cost of the journey.
In Relation to  collection of any passenger(s) from an airport, we will allow 30 minutes waiting time starting from the last known estimated time of arrival. We reserve the right to charge the customer waiting time after the first 30 minutes at a rate of £5 per 15 minutes.


Company Details:

Trading Name: Excelsior Taxis Limited
Trading Address: 1 Walterbush Road, Chipping Norton, Oxfordshire, OX7 5DN
Company Director:   James Langton
VAT Number: 117 4164 32
Company Number: 8369392